1. Introduction

At Doodleone, your privacy and data security are of utmost importance. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our CRM software, Real Estate CRM platform, Ticket Booking System, and Location Tracking solutions. We are committed to transparency and ensuring that your data is handled responsibly and in compliance with applicable data protection laws.

By using any of our services — including but not limited to our Customer Relationship Management (CRM) tools, Real Estate CRM modules, ticket booking platforms, and GPS-based location tracking features — you agree to the collection and use of your information in accordance with this policy. Please read this document carefully to understand how we protect your privacy.

2. Information We Collect

Doodleone collects various types of information to deliver and improve our services. The categories of data we may collect include:

• Personal Identification Information: Name, email address, phone number, company name, job title, and other contact details provided during account registration or service usage.
• Location Data: When using our Location Tracking services, we may collect real-time GPS coordinates, device location, and geolocation data to enable asset tracking, employee monitoring, and fleet management features.
• Usage & Technical Data: IP addresses, browser type, operating system, device information, interaction logs, and usage patterns across our CRM and ticketing platforms.
• CRM & Real Estate Data: Property details, client information, lead management data, sales pipeline records, booking history, and transactional data processed through our Real Estate CRM.
• Ticket Booking Data: Booking history, travel details, payment information, customer preferences, and support requests submitted through our Ticket Booking System.

3. How We Use Your Information

Doodleone uses the information we collect for the following legitimate business purposes:

• Service Delivery: To provide, maintain, and improve our CRM, Real Estate CRM, Ticket Booking, and Location Tracking services.
• Account Management: To create and manage user accounts, process transactions, and provide customer support.
• Location-Based Services: To enable real-time tracking, route optimization, and location-based analytics for our tracking solutions.
• Analytics & Improvement: To analyze usage patterns, identify trends, and enhance user experience across all our platforms.
• Security & Compliance: To monitor suspicious activity, prevent fraud, enforce our terms of service, and comply with legal obligations.

4. Data Protection & Security

Doodleone employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We implement:

• Data Encryption: Advanced encryption protocols (SSL/TLS) for data transmission and storage.
• Access Controls: Role-based access restrictions and authentication mechanisms for all user accounts.
• Regular Audits: Continuous security assessments and vulnerability monitoring to maintain data integrity.
• Secure Data Centers: ISO-certified data centers with robust physical and environmental security controls.

Despite our best efforts, no data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security of any information transmitted to our services.

5. Data Sharing & Disclosure

Doodleone does not sell, rent, or lease your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party partners who assist us in delivering services (e.g., cloud hosting, payment processing, email delivery). These providers are contractually obligated to protect your data.
• Legal Requirements: If required by law, regulation, or legal process, we may disclose personal information to government authorities or law enforcement.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this Privacy Policy.
• Your Consent: Any other sharing will occur only with your explicit consent.

6. Location Tracking & Consent

Doodleone's Location Tracking services collect real-time geolocation data from users and devices. This feature is designed for legitimate business purposes, including:

• Asset & Fleet Management: Tracking company vehicles, equipment, and field staff for operational efficiency.
• Employee Safety: Monitoring lone workers and ensuring their safety during field operations.
• Optimization: Route planning, time tracking, and productivity analysis.

Users are notified about location data collection and must provide explicit consent before enabling tracking features. You can disable location services at any time through your device or application settings. However, disabling location features may limit functionality of certain Doodleone services.

7. Cookies & Tracking Technologies

Doodleone uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. We employ:

• Essential Cookies: Required for basic website functionality, authentication, and security.
• Analytics Cookies: To understand user behavior and optimize our platforms.
• Preference Cookies: To remember your settings and personalize your experience.

You can manage your cookie preferences through your browser settings. Blocking certain cookies may affect your experience with Doodleone services.

8. Your Data Rights

Doodleone respects your rights to control your personal data. Under applicable data protection laws, you have the following rights:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal and operational requirements.
• Restriction: Restrict the processing of your data in certain circumstances.
• Portability: Request to receive your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@Doodleone.com. We will respond to your request within 30 days.

9. Data Retention

Doodleone retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The retention period varies depending on the type of data and service used:

• CRM & Real Estate Data: Retained for the duration of your active business relationship with Doodleone, plus an additional period for legal and compliance purposes.
• Location Data: Retained only for as long as necessary for operational purposes, typically up to 30 days, unless required for legal or regulatory purposes.
• Ticket Booking Records: Retained for transactional verification, customer support, and legal compliance for a period of up to 7 years.

10. International Data Transfers

Doodleone operates globally and may transfer your personal data to countries outside your jurisdiction. We ensure that any international data transfers are conducted in compliance with applicable data protection laws, including standard contractual clauses and adequacy decisions where applicable.

11. Children's Privacy

Doodleone's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

Doodleone may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes through our website or via email. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Last Updated: January 1, 2026